Customer Service Excellence
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Goods and products are commodities, only Customer Service is the real differentiating factor.
This questionnaire helps you to better understand your service's strengths and weak points: awareness of the importance of customer service and of your client's expectations, technical skills, sensitivity, teamwork, responsibility, planning and communication.
INSTRUCTIONS
Reflect on how you perceive "now" your customer's satisfaction level and on how your Company operates right now.
Answer to each question choosing among one out of four possibilities:
- Fully agree
- Agree
- Disagree
- Fully disagree
- I don't know
There are no right or wrong answers, answer without reflecting too long on each question.
You will receive the profile of your Customer Service Excellence orientation, a starting point to improve and succeed in an increasing competitive arena!
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Name:
2
Company:
3
Position:
4
Address:
5
Email:
6
Telephone:
The survey has been created by the means of
Q-Set.de
.
Host of the survey: Mr. GROZDAN GEORGIEV,
G.GEORGIEV@GREENDEAL.BG